Support Services Policies & Procedures

Support Services Policies & Procedures

Updated policies Index

Policy Number

Title

Rev date & Year

 

Support services Statement of purpose

Rev 6, July 19

S 1

Staff Supervision

Rev 6, Aug 19

S 3

Volunteers

Rev 5, Aug 19

S 4

Roles and Boundaries

Rev 1, Aug 19

S 5

Complaints

Rev 8, July 19

S 6

Staff rota & Hours worked

Rev 5, Aug 19

S 7

Sleep in shift

Rev 6, Aug 19

S 9

Confidentiality

Rev 7,  July 19

S 10

Written Communication

Rev 6, Aug 19

S 15

On call

Rev 7, Jan 19

S 16

Alcohol, Drugs & Substance misuse

Rev 5, July 19

S 20

Staff expenses

Rev 8, Aug 19

S 21

Cleaning offices/ sleep in workspaces

Rev 5, July 19

S 22

Team Meetings

Rev 6, Aug 19

S 23

Smoking whilst supporting clients

Rev 5, Aug 19

S 24

Entering and leaving clients home

Rev 7, July 19

S 25

Use of credit / store cards

Rev 5, Aug 19

S 26

Loan Working

Rev 6, Aug 19

S 28

Moving and handling 

Rev 6, July 19

S 33

Consultation with stakeholders

Rev 4, Aug 19

S 37

Policy statement  MCA  & DOl’s

Rev 2, Aug 19

S 38

Supporting clients whilst travelling

Rev 4, Aug 19

S 41

Agency workers 

Rev 3, July 19

S 42

No response when arriving at clients home 

Rev 3, July 19

S 43

Accidents involving clients

Rev 3, July 19

S  44

Managing client finances

Rev 3, July 19

S 45

Medication policy

Rev 4, June 19

S 47

Social Networking

Rev 3, Aug 19

S 48

Dress Code policy for support  staff

Rev 2, Aug 19

S 49

Supporting clients in Employment & Training

Rev 3, Aug 19

S 53                

Data Security

Rev 2, Aug 19

S 54

ICT Support to clients

Rev 2, July 19

S19

Gift Policy

Rev 6, July 19

S18

Personal Telephone Calls  

Rev 5, Nov 19

SOP

Support services Statement of purpose

Rev 3, July 19

 

 

Updated Client index


Policy Number

Title

Rev date & Year

C-44

Advocacy

Rev 5, Sep 2019

C--43

Assessment, Care planning & Review

Rev 7, Aug 2019

C- 53

Assisting with personal care

Rev 8, Sep 2019

C- 76

Client Data Storage, Archiving and Destruction

Rev 6, Aug 2019

C- 74

Clients wills and legacies

Rev 4, Aug 2019

C 47

Client Relationships

Rev 7, Aug 2019

C-41

Core Values

Rev 7, Aug 2019

C-62

Dealing with Aggression & Violence

Rev 1, Sep 2019

C-44

Advocacy

Rev 5, Nov 2019

C-43

Assessment, Care planning & Reviews

Rev 7, Nov 2019

C-76

Client Data Storage, archiving & Destruction

Rev 4, Novr 2019

C- 74

Policy Statement: Client wills and financial arrangements

Rev 3, Nov 2019

C-69

Clients mail

Rev 4, Nov 2019

C-63

Dealing with untoward incidents

Rev 5, Nov 2019

C-83

Disagreements

Rev 3, Nov 2019

C-68

Disposal and selling of client properties

Rev 5, Nov 2019

C-72

Guidance for restrictive physical interventions

Rev 6, Nov 2019

C-51B

Hospital admissions and discharges

Rev 6, Nov 2019

C-51A

Appointments at GP, Hospital

Rev 5, Nov 2019

C-77

Household Expenditure

Rev 4, Nov 2019

C-65

 Missing Persons

Rev 5, Nov 2019

C-45

Moving On

Rev 5, Nov 2019

C-52

Peg Feeding

Rev 4, Nov 2019

C- 79

Quality Assurance – support services

Rev 8, Nov 2019

C-59

Pre-Tenancy work – new service

Rev 4, Nov 2019

C-86

Restricting Access

Rev 3, Nov 2019

C- 48

Risk Assessments

Rev 9, Nov 2019

C-40

Role of a key worker

Rev 5, Nov 2019

C-73

Safeguarding clients property

Rev 6, Nov 2019

C-55

Safeguarding policy statement

Rev 1, Nov 2019

C-42

Support & Future Planning

Rev 3, Nov 2019

C-85

Terminating a Service contract

Rev 3, Nov 2019

C- 64

Visitors

Rev 8, Nov 2019

C- 47

Client Relationships

Rev 7, Nov 2019

C- 50

Dementia

Rev 1, Nov 2019

C-53

Assisting with personal care

Rev 8, Nov 2019

C-66

End of life care  and death of a client

Rev 5, Sept 2019

C-83

Disagreements

Rev 3, Nov 2019

C- 85

Terminating a service contract

Rev 3, Nov 2019

C- 86

Policy restricting access

Rev 3, Nov 2019

 

Updated Finance index

Policy Number

Title

Rev date & Year


F-81

Client Benefits

Rev 4, Nov 2019

F-82

Appointees

Rev 4, Nov 2019

F-83

Budgets and Financial Controls

Rev 4, Nov 2019

F-84

Financial Controls

Rev 4, Nov 2019

F- 85

Invoicing

Rev 4, Nov 2019

F-86

Ordering goods and processing invoices

Rev 4, Nov 2019

F-87

Petty Cash

Rev 5, Nov 2019

F-87A

General purchasing/ Renewals/ Replacements

Rev 3, Nov 2019

F-91

Supporting Clients with competitions/gambling

Rev 5, Nov 2019

Updated Health & Safety Index

Policy Number

Title

Rev date & Year

H-101

Client Accidents, sudden illness, near misses

Rev 5, Nov 2019

H-102

Accuracy of measuring equipment

Rev 4, Nov 2019

H-106

The use of electrical appliances

Rev 4, Nov 2019

H-107

Supporting clients with hot water and surfaces

Rev 5, Nov 2019

H-108

Infection Control

Rev 7, Nov 2019

H- 109

Legionella

Rev 1, Nov 2019

H- 105

Spillages

Rev 5, Nov 2019

H-110

Fire policy

Rev 3, Nov 2019